Your Bathroom Warranty

We do our best to source high-quality products and go to a lot of effort to ensure that our methods will ensure your installation lasts for many years.

From time to time things can fail, when this happens it is important to know you are not incurring any further expense unfairly.

Your installation is covered by our 3-year fully comprehensive parts & labour warranty for the following occurrences:


  1. Product failure (only products we supply are covered)
  2. Workmanship

Please note the following exclusions to your warranty:

  1. Damage / Lack of care towards the installation or poor maintenance
  2. DIY attempts without prior agreement in writing
  3. Unnecessary damaged caused during a delay in reporting an issue to us
  4. Misuse of installation or products
  5. Cracks in wall/floor tiling that occur during other building work in or around the property or structural movement outside of our control
  6. Underfloor heating
  7. Blockage of drains
  8. Discolouring of grout & silicone joints
  9. Mould, or any issue relating to lack of ventilation
  10. Damage caused by using strong cleaning products
  11. Shower pumps that run dry due to over use

Maintaining your bathroom:

Bathroom Installation Services recommend the following points be observed for maintaining your installation

  1. Keep the room well ventilated at all times, using an extractor fan or window ajar 
  2. Remove excess moisture from wall tiles, panels & glass with a squeegee
  3. Remove standing water from floors and shower trays after use
  4. Thoroughly rinse all areas after use, be sure to remove shampoo, conditioner and any other chemical-containing products from all grout and silicone joints
  5. Only clean the room using soft chemical free cleaners, harsh chemical cleaners (Such as Cif & Cilit Bang etc) will attack and break down parts of your installation over time
  6. Spray all grout lines every 3 months with a protective agent 
  7. Keep basin, bath and shower traps filled with water. If the bathroom is not in use, run water down all outlets at least once a week to prevent smells from the drains entering the bathroom
  8. Do not store wet towels on towel rails or radiators for prolonged periods
  9. Turn off the water to your property when you go on holiday or the property will be vacant for longer than 2 days
  10. Never operate more than 1 shower at a time if you have a combi boiler
  11. If you have a pump installed onto gravity-fed tanks, do not run for prolonged periods where the tanks could empty

Please note: Your warranty is transferable to a new owner should you sell your home, for this transfer to be successful you must notify us of this intention in advance so that an inspection of the bathroom can be arranged before the sale.

Once this inspection has been completed we will write to confirm our findings from the inspection.

If the installation is in good order and has been well maintained we would be happy to transfer the remaining warranty over to your buyer.

If there is any evidence of the above exclusions, then we may restrict the scope of the warranty and confirm this to you in writing. 

Please fill in the contact box if any issues relating to product or workmanship occur within your warranty period.

We will be in touch shortly to remedy the situation.